Dave has done a number of repairs for us
over the years, both at our old house as well as at our new home. We
have always been happy with his work, his time explaining things, and
his willingness to answer the questions of curious toddlers!
I appreciated his time and ideas for what
could be the problem, and what we could do to fix it. I also
appreciated the fact that he took the time to do a minor repair first,
rather than immediately suggest we needed the expensive part.
Dawn
February 19, 2014
February 8, 2014
February 4, 2014
Kevin Rademacher was outstanding from start
to finish. We first called the store with some general questions about
wall ovens. He took the time to patiently answer them all. That
initial contact is what prompted us to head over to Northgate instead of
elsewhere in town. We were not disappointed. Kevin was able to
explain the ins and outs of ovens, including our specific concerns about
the cooling fans, the noise they make, and why some brands are quieter
than others (but more prone to have the digital board fail). Because
noise is an issue in our small kitchen, we wanted to hear the exact oven
we were considering, before buying. Because that oven did not happen
to be on the showroom floor, Kevin located it in the shipping area and
had it brought into the building so that we could see and hear it in
action. That allowed us to make a knowledgeable decision. We then
purchased our new oven at a very competitive price. In fact, the sale
price was less than what we could have gotten at Lowe's.
Kevin also put us in touch with someone who could remove the old oven
and enlarge our built-in space, prior to delivery, so that the new oven
would fit. Ken was likewise great to work with and very accommodating.
Finally, delivery day arrived but heavy snow and near-zero visibility
made it impossible for the truck to get up the hill to our condo. The
next business day did not look much better but the delivery crew made
the effort to get to us anyway, and got the oven installed, which was
much appreciated since we had by that point been without an oven for 10
days.
Thanks very much, Kevin and crew, for a job well done!!
John
John
January 23, 2014
Dave has always done a great job for us,
your whole service staff is the best. The guys that delivered our 2 new
refrigerators and a range last year did a great job. It was a very hard
job to get them in place and to remove the old ones. Northgate is the
"only" place we would recommend to our friends and family.
Jason
Jason
January 10, 2014
Dave is fabulous. We can't fathom switching
from Northgate BECAUSE of the service department. Dave is and has
always been a consummate professional, and is so knowledgeable and
helpful. On top of that he's so friendly. He seems to truly want the
best for the client and explains options and costs of various options.
He explained the repair carefully to me and then when my husband came, he explained it again so we could make an informed choice.
Please give Dave highest kudos. He even came out cheerfully on Monday during the blizzard!
Patricia
Patricia
The delivery men were awesome! They were so
careful installing the appliances, and took their time to answer all of
my questions. They were very friendly and knowledgeable about the
products they installed for us.
We always have such a positive experience when we buy our appliances at Northgate!
Sally
Sally
January 8, 2014
We purchased the appliances from you because
of our past experience with the good people at Northgate We purchased
all of the appliances for our condo from you and have been very happy
with the people in the store and the service we have received I
recommend Northgate to anyone I know is considering purchasing
appliances.
Bill
Bill
January 7, 2014
January 5, 2014
I know we pay a little more than the big box
store but the overall value is well worth it. From having top rated
products, excellent installation, a knowledgeable salesperson, a great
extended warranty which was hassle free to use, a strong service
department with knowledgeable tenured employees, parts on hand, and
professional service delivery.
Doug arrived early, was very polite, seems to really know his product,
performed the repair, and reinstalled the unit while taking care of our
house. I was very impressed that he took the time to run all the
burners, oven, convection oven, and warmer drawer. He even gave me some
tips on how to use the warmer drawer to warm plates. (We have never
used it). Service like Doug delivers is the reason Northgate is a
treasure.
He also paid the owner of Northgate a compliment, which is very classy.
Take good care of Doug!
Bill
Bill
December 19, 2013
December 16, 2013
Dave called to ask if he could come a day
early since he was going to be in/near Hamilton on Thursday and this
would save a trip on Friday. We were away from home but told him how to
enter the house. He did so and made the repair. Even though we were not home at the time he took time to write us a note explaining the problem and what he had done to fix it.
We were very pleased
with the service and the price of the service.
Richard
Richard
December 9, 2013
December 4, 2013
November 21, 2013
Mark Nelson was the salesman we worked with.
He was very knowledgeable and very helpful when we were looking for our
new appliances. He emailed us our quote in a very timely manner so we
could take advantage of rebates offered. We were pleased with our
experience in working with Northgate. Thank you.
Paul
Paul
November 14, 2013
At first we were concerned about the sticker
prices, and it was not until we were informed that the costs shown
included installation and parts that we began to see that yours was
actually a pretty good deal.The delivery guys were not only friendly, but it was
very evident that they were experienced and knew their craft. We had
complete confidence in their services. They offered suggestions and provided help with getting acquainted with our new machine. We were pleased. We received the added benefit of getting
experienced service personnel and had the added satisfaction that comes
from knowing that we have patronized a local merchant who contributes
taxes and jobs for local people. We will be back when we have new
appliance needs!
Northgate should promote the idea
that there are no add-on in your costs, and that your
installation/service staff is well-experienced, I believe that it would
have a positive effect on your overall sales picture.
Robert
Robert
November 11, 2013
November 2, 2013
The salesman was very knowledgeable. He let us lead the way in
determining what was right for us instead of trying to talk us into
something we wouldn't be happy with. The delivery guys even put our door that my husband had removed from the laundry room back up. I was impressed. They also explained a noise that the washer may make for the first couple of uses. That was nice to know.
We have purchased several appliances from
Northgate. Made the mistake of stopping off at Sears for a washer and
dryer first, with the intention of going to Northgate after that, but
ended up buying a washer and dryer and later returning it when we
realized that we'd bought what the salesperson thought that we should
have and not what we really wanted. Won't make that mistake again. Job well done!
Rosemarie
Rosemarie
October 30, 2013
October 29, 2013
We appreciated Kevin taking the extra time to sort out our vent hood issues and to find a
workable solution. We also appreciated hearing from the delivery crew about future class offerings on our convection oven feature.
Steve and Aaron were very patient with a
challenging situation with our installation.
I would encourage folks to shop at Northgate and will be a return customer.
Rene
Rene
October 13, 2013
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