I was very impressed by the service. He was very nice to talk and explained everything. It was an emergency call and he was there the same day and saved us from throwing away a lot of food. Because it was a fridge and freezer it was very important that it got done fast. Northgate would have brought in a borrowed freezer in to save our food, if the repair man could not make it that day, which was very nice. Northgate also called the repair man while he was at another house to see if he could make it here, which was a nice follow up. Northgate worried about our problem, and that is a nice feeling. Thanks!
Carol

Loved the fact that the salesman wasn't pushy, but very honest about the brands, features etc. No high pressure sales pitch was great! I wish the word was out more about your service and expertise- instead of people immediately going to the "big box" stores, who specialize in crappy customer service and lack of knowledge. I appreciate that the salesman we had pointed us to "scratch and dent" so that we could save a little money on something that was an unexpected expense!
Jennifer

I so appreciate having your service the same day that I called. I would highly recommend your service to others. Thanks!
Wanda

I have recommended Northgate in the past and will continue to do so. I expect and receive nothing but the best and honest service from Northgate.
Paul

Steve and Aaron were here before when we bought our washer & dryer, and both were extremely helpful and prompt! It happened to be my birthday, and they seemed like "old friends!" Northgate can be very proud of the way they represent their store. I always go to Northgate first when I am shopping for appliances. They have the best selection, and service in town!
Jeanne

We have recommended you to a lot of people...the delivery crew was excellent!
Ray

The service was exceptional! The technician was knowledgeable, professional, and courteous. He went out of his way to make sure we understood what he was doing and why. Our home was being remodeled and Northgate and their service department accommodated the special needs of the construction process. I am extremely pleased with the service we received from Northgate. Our service representative was extremely efficient with both the diagnosis and resolution of the various issues that confronted him. We are very pleased with both the service and the lower than expected service charges.
John

I would definitely recommend Northgate to my friends and family. Each experience was very good and all of the installers were timely, and knowledgable along with being efficient. This is the type of service you expect from a local company and why I chose Northgate over a big retailer.
Vickie

The delivery guys did an excellent job - helped me figure out a better way to install and saved me some money!
Helen

Dave's service was great as we have come to expect from Northgate. I continue to be a happy customer who refers all my friends to Northgate. Dave is the very best. He did the minimum service as a first try with a commitment to come back later if it needed more in depth service. I liked that. Dave can come calling any day of the week but since its Maytag that I have, I might not need him before he retires.
Ken

Thanks for the great and personal service! Steve was watching out for a good used glass top stove for me and found one. I really appreciated that - and I got a great deal too. Thanks!
Brenda

The delivery guys were awesome! They went the extra mile to help us out, when a small problem arose. They also took the time to explain the oven to us and to ask if we had any questions. They did not seem rushed, or in a hurry to get out like most other delivery people. They spent time to make sure we felt comfortable with the new equipment...that means a lot to us. We would recommend you to friends. Your fast service and in-town repair service, plus you can't beat your warranties. You're GREAT!
Angela

The serviceman was very helpful and demonstrated the use of both appliances. The last salesperson who took my payment was helpful with the appliance rebate application. I would definitely recommend Northgate to my friends, in fact I have done so.
Marge

I spoke with Ken. He was wonderful and helpful. I've been to your shop on multiple occasions looking for parts for my old washer. Your staff has always been very helpful. I'm a girl in my 20s and every time I've visited your staff has treated me like a competent individual. I really appreciated all the help and parts that I gotten there over the past years. Our washer finally died at 6:30 on a Friday. I drove straight to Northgate. Ken helped me narrow down the washer options. It was installed the next day before noon! I didn't even miss a load of laundry. My kids were sick to their stomachs. It was really really nice to have a working washer so quickly! I will always come to Northgate for all appliance purchases. Thank you!!!
Rachel

We have worked with Northgate before for appliances and have found the staff is great. Repair work has also been excellent. We would and have recommend Northgate to any needing appliances.
Nancy

As always, Northgate lived up to all expectations, and beyond! We have been thrilled with the store and service department for many years, and plan to continue that relationship for a long time. We always recommend Northgate to friends and family looking for appliances, primarily because prices are always good, and the service is excellent. Keep up the good work! Thank you!
Marcia

We wouldn't ever call anyone else. We are very happy with the service we have gotten from Northgate and Dave. He is very personable and really knows what he is doing. Thank you.
Marsha

First time buyers from Northgate. Would definetely return! Both the salesman and the delivery men were very helpful, friendly and knowledgeable. Would recommend Northgate to family & friends!
Laurie

This is the 3rd time we have used the service department and have been very happy every time. We would definitely recommend Northgate to our friends. More service should be done to repair instead of replace appliances!
John

Thank you that we can always count on you for good honest service!
Valerie

My husband & I were had scheduled a service man to come to our home and repair our 12 yr. old Maytag washer. Tuesday morning, Dave called me to verify some info about what type of service we were needing. In the course of conversation, he gave me some things to think about, what we may be looking at, the cost it would be to repair it, the options I might want to consider, I told him I'd call him back. Before I could do that, he called me to tell about a used model on your showroom floor that matched my dryer exactly. The price on it was less than repairs to my washer would be. With the cost of delivery it could end up being about the same or less than the 2 hour repair job we were looking at. I asked if we did it, when could it be delivered, he said that very day! My husband & I made the trip to your showroom and sure enough, a washer identical to mine was there, same color, same make, same model! We purchased it, the delivery was made later that day, I washed 4 loads of clothes in it that evening and it even runs quieter than the one we had previously! It's amazing! And we are so pleased! Thank you to Dave for going the extra mile to make a satisfied customer! I am impressed and I will be sure to tell everyone we know!!!
Tawny

All of you folks were polite, effecient, clean working, and seemed to be very concerned that we were taken care of and knew what the situation was that they were dealing with. You left us a loaner and took the refrigerator into the shop to service and then returned it when done. We have already recommended you to friends and family, from the first that we dealt with you several years ago, and again after our experience with your service department.
Paul

Randy did an excellent job. I was most impressed by the one price, no gimmic approach. We went to other stores and shopped only to have to use a calculator to figure out the bottom line. I do not do rebates and nothing turns me off more that someone telling me that delivery is 65 bucks, but you can send in the rebate and get credit... blah blah blah... Your free delivery and pickup was worry free for me. You guys did an awsome job and I look forward to getting my Holland Grill in the spring. Keep up the good work. Thanks!
Brad

I always recommend you. We have purchased quality products from you, and the service is great. No complaints at all.
Mary

My family has been with Northgate since the store was on river ave. My parents were friends with Ted and Glady for many years. I myself have bought all my furniture and appliances for as long as I can remember at your store. I always tell people to deal with you, especially since you are always so honest. Keep up the good work.
Carol