Repair Service: 08-23-2011: Neptune Washer I just returned from a 2 week camping trip with about 12 loads of wash and my washer would not go. I called before the store opened and left a message for the repair dept. and got a call before 9:00am and was told they had a lot of repairs that day and would try and fit me in. Guess what they were at our home by 12:30pm the same day and the repair was made. Very efficient. This is why I purchase my products at Northgate very accommodating. Thanks!