November 27, 2009

We always buy at Northgate BECAUSE of the excellent service - could not be happier with the timely manner in which our problem was corrected and the knowledgeable service man. Technician called and asked if he could come two days early - Dave deserves special recognition.
This is second time for a repair from Northgate. Both times were excellent service, including making the telephone appointment with Kevin, the service calls from Dave and Chris, I would certainly recommend Northgate. I can't think of any way you could do better. Thanks for all of it.

November 24, 2009

We initially met with Dave in the store. He did a great job explaining how Maytag is now selling their Neptune washer drum, spindle and bearing assemblies as a complete module, and how you had sourced alternative bearings and seals and developed a couple of tools to do the repair at much lower cost. He did the job exactly as described and additionally was very responsive to questions about the machine as he was working. He worked very quickly and efficiently and as a consequence I think the labor charge was very fair. We have already passed on positive comments to others and will continue to do so. We need to replace several appliances in the near future and this experience, along with a couple of very positive store visits, has caused us to consider Northgate first.
Chris was very friendly and very knowledgable. He explained what he was doing and why. He made sure that my microwave was working well before he left. I have and will continue to recommend family and friends to you. Matter-of-fact, I purchased a stove and hood fan for my parents; recommended you to my brother, who did purchase a stove and microwave and I told a couple of my friends that are about to remodel their kitchens to make sure they check with you before making their purchase decisions. Thanks again!

November 22, 2009

Would recommend to family and friends. Paid with TRIP dollars. Appreciated this added benefit. Washer had a dent in the front and when I made the salesperson aware he offered a $50 or to replace the front piece. I really appreciated how this was handled.