November 28, 2012

I so appreciate Mr. Rozema's kindness to my friend on Harrison Ave. He found out nothing was wrong with her dryer. It was the plug that was wrong . And he knew she needed it right away. So instead of having Monique call the landlord, Mr. Rozema took it upon himself to fix it so that she would not be without. And he came to my house on the Saturday after Thanksgiving with a smile on his face and fixed my range. Thanks so much for your prompt and great service! For sure I would recommend you to our friends and family and we do!! 

November 24, 2012

Doug was pleasant and helpful. Explained how the washer actually worked. I would recommend Northgate. 

November 20, 2012

Our washer is 30 plus old. And Dave in our conversation earlier in the day was told that I did not want to spend a lot of money on the repair. I gave him a price limit I was willing to spend and he said he would keep in that price limit. Actually, Dave came in well below my limit. I really believe that Dave could easily have told me it as not repairable and I would have been in the store to purchase a new washer. (Dave also had that information.) But because he is ethical, he repaired the washer in a timely manner and we are THRILLED. I called the store at about 8am on Saturday morning, Dave called me back approx 0820 and he was at our house by 1:45pm. We are so pleased with your service department AGAIN and really believe that you guys are the best thing out there. We will only purchase our products from Northgate. You cannot beat Northgate service for quality, timeliness , and price. Thanks Dave. We appreciate you!!!!!!! 
I will be honored to recommend you guys to our friends and family. Thanks again.