December 29, 2012

We appreciated the friendliness and helpfulness of everyone. Steve was very helpful and knows his product which was appreciated fir us to make decisions. Joe was very pleasant and helpful during his dishwasher install. Yes, we will recommend you. 

December 24, 2012

I was very impressed with your serviceman and I would like you to pass along my comments to him. It is so seldom today that one gets good service. He came with a smile and cheerful attitude. He started right in and explained what he was doing. He showed me what he was working on and answered my questions without being condescending. He deserves five gold stars!!! When I called in to report my problem, I was able to give them a date of purchase as I always keep my paperwork. Even though it was purchased 9-12 years ago, the person helping me found my records and could tell the model of my refrig. The serviceman came prepared with parts that might have been required for my repair. This is highly unusual in today's service world. You can be sure that I will look at Northgate for future appliance purchases. I have already recommended your company to others. It is very rare to get good service in today's world. Many people are rude or condescending and don't keep their promise as to when they can return. I was so impressed that everything was handled expediently with one service call and with a helpful and cheerful attitude. 

November 28, 2012

I so appreciate Mr. Rozema's kindness to my friend on Harrison Ave. He found out nothing was wrong with her dryer. It was the plug that was wrong . And he knew she needed it right away. So instead of having Monique call the landlord, Mr. Rozema took it upon himself to fix it so that she would not be without. And he came to my house on the Saturday after Thanksgiving with a smile on his face and fixed my range. Thanks so much for your prompt and great service! For sure I would recommend you to our friends and family and we do!! 

November 24, 2012

Doug was pleasant and helpful. Explained how the washer actually worked. I would recommend Northgate. 

November 20, 2012

Our washer is 30 plus old. And Dave in our conversation earlier in the day was told that I did not want to spend a lot of money on the repair. I gave him a price limit I was willing to spend and he said he would keep in that price limit. Actually, Dave came in well below my limit. I really believe that Dave could easily have told me it as not repairable and I would have been in the store to purchase a new washer. (Dave also had that information.) But because he is ethical, he repaired the washer in a timely manner and we are THRILLED. I called the store at about 8am on Saturday morning, Dave called me back approx 0820 and he was at our house by 1:45pm. We are so pleased with your service department AGAIN and really believe that you guys are the best thing out there. We will only purchase our products from Northgate. You cannot beat Northgate service for quality, timeliness , and price. Thanks Dave. We appreciate you!!!!!!! 
I will be honored to recommend you guys to our friends and family. Thanks again.  

October 15, 2012

Your service tech was very informative and not at all condescending to a lady who knows zilch! He even brought his own mat to protect the floor!!  Store servicemen and home service were polite and professional. I would recommend you without reservation and would buy my next need from you. Our compliments,

October 12, 2012

Mark was very helpful and not high-pressure at all. He answered all of our questions, was very informative, and offered great suggestions.  Your showroom was very inviting and pleasant. It encouraged my wife to want to completely remodel our kitchen!  The delivery crew was very personable, professional, and efficient. They had both appliances installed and operational in a very short time and their expertise was reassuring. They answered all of our questions, explained all of the controls on both the refrigerator and dryer, and offered personal insights and suggestions. They were great! 

Everyone we dealt with was extremely professional and personable. We felt very comfortable with this transaction. We have already recommended you to our friends and family and will definitely be back for our future needs. Northgate has instantly become our only appliance store. Thank you for everything.

October 11, 2012

Doug took time to explain the repair that was performed. He also spent time and provided excellent suggestions/recommendations on loading washer, amt of detergent, cleaning, open-door feature, etc. Excellent suggestions! Thanks!  Again, this was a positive experience, and continues to demonstrate how satisfied we our with our major purchases at Northgate.

September 20, 2012

As usual, Dave went over and above the normal expectation of a service technician. He inspected my washer and recommended that the cost of a repair wouldn't be worth it for a 12-year old machine. Then, knowing my financial situation is a bit shaky right now, Dave found a used washer for me at a very reasonable price. When I got home from work that day, that "new" used washer was already installed and ready to finish my laundry. It works GREAT! I am so grateful for such wonderful, honest, and quick service! Thank you! :)

September 1, 2012

Dave has serviced us many times and he is always so knowledgeable, professional, trustworthy and quick. He is the best and I would give him an A++++.  Actually my appointment was a week away but Dave called on a Saturday and said there was time and wanted to know if he could come that day and fix it. That was only the day after I called. I was so appreciative of that personal touch and so grateful to have my dryer working again. When Dave called I was just packing up to go to the laundromat, so happy I didn't have to go.  He was so quick and he know almost immediately the problem and took care of it.  Please pass on our appreciation of him.

August 12, 2012

Doug gave me so much faith in Northgate Appliance that I have decided the next appliance I need from Northgate. If Doug comes back to our house for a different appliance this summer, he will be added to our Christmas Card list. :-)

August 8, 2012

Service technician was friendly and professional. He showed up on time, answered all my questions and repaired the appliance in a timely manner. Thank You, for scheduling the service the next business day. We have been very pleased with the sales staff and service technicians at Northgate and will choose you for all our future appliances. Charlene

August 2, 2012

The showroom has a diverse selection of appliances. We appreciated seeing the many options available. The dishwasher display was especially excellent because of the ability to hear different washers washing.  Kevin was outstanding. He was quite knowledgeable, patient, and listened to our wants and needs and presented us with appropriate options. Also, after our purchase, Kevin was very prompt in returning our phone calls and answering our questions. The delivery crew was efficient and positive, and they were perfectionists about setting our appliances. I was very comfortable with them in our home.  Northgate upheld its outstanding reputation. From the first time we walked in the door, our needs were met and we felt cared for. Thank you for the time and energy you put into meeting your clients' needs. We appreciate you!

July 23, 2012

Great place to shop for appliances....the ability to buy both new and used at the same site really helped us out. After 2 years in our vacation home, no more laundromats!!!

July 20, 2012

When I first bought the house in Michigan, I made the mistake of buying a stove from someone else and it was a total disaster. The local people of West Michigan then led me to Northgate and I have always been very satisfied. Whether I'm dealing with the salesperson, delivery, or technicians they all have been knowledgeable informative and very professional. I will and I do recommend Northgate to others who might be in the market for new appliances. Al

July 1, 2012

We were very impressed as first time customers. We were in Florida and the dryer was fixed while we were gone (the neighbor let him in). It just felt like good old time customer service. No one even secured a credit card for payment, we were just billed on trust. A plus in our book and we will be back! Lisa

June 26, 2012

The fellow who came out for service was exceptional. This is the first appliance home service call we've had since moving to the area and we were VERY pleased and surprised at the friendly and competent service, and the reasonable charges. We will definitely use Northgate again for new appliance or service needs and will recommend you to our friends.

June 22, 2012

Mark and the two delivery gentlemen were all awesome - they answered all questions and were very knowledgeable about the products. Mark was polite, prompt, and professional and helped me find exactly what I was looking for. He also knew a lot about grills.  Delivery guys were extremely friendly - they were very patient and gave me time to get my floor cleaned up under the old dryer that they removed - (YUK!). They explained the new dryer and its features and how to carefully remove and replace lint screen.Thank you!

June 20, 2012

Doug was very professional and did an excellent job. He was clean and neat and made sure I was satisfied before he left. I would recommend Northgate and Doug to everyone.

June 18, 2012

We were very pleased with our salesman Randy, very informative. Also the two delivery men were very courteous and informative regarding the range. They went over the workings of the burners, oven, and clock. Gave some tips. Told me about the cleaner to use on stainless steel. Very informative and professional.

June 10, 2012

Doug was very professional and got to the problem right away.  Before Doug left he made sure I knew what was wrong and asked if I had any questions or concerns.  I very much appreciate Northgate working us in on Saturday morning and not having to wait until Monday. Thanks so much!

May 24, 2012

The service tech is the same one we have had for years and he is fantastic! Efficient, informative, and always willing to give us less expensive alternatives. We love him!

May 17, 2012

Have used Northgate Appliance for many, like 50, years. Will continue to buy and service appliances with them.

May 13, 2012

Don did an awesome, great, prompt job -- we would definitely recommend NG to everyone! Thanks so much!

May 8, 2012

Extremely polite courteous and very, very careful; a delight to have you attend our appliance --- He even fixed a sticky refrigerator door while he was here.  We absolutely will recommend your company and will return if any other appliances needed.

May 7, 2012

I was recommended to Northgate by family and will surely recommend them whenever I have an opportunity. I am a strong advocate of dealing with locally owned businesses. I feel they have a greater concern over their reputation locally and try harder for customer satisfaction. I was in urgent need of the appliances, mostly the dryer, and they arrived in short order and right near the time they said they would (within 15 minutes). Janet

April 30, 2012

Northgate outdoes others we've seen. Showroom is very comfortable, friendly, and pleasant atmosphere that assisted us in our search for the best choice to fulfill our needs.  The delivery crew was courteous and highly-professional, which contributed to an easy, enjoyable, smooooth transfer from old appliances that were giving us grief to new ones that started doing a great job immediately. That's just what we wanted.  Our utility room floor is so irregular that it creates a problem for leveling a washer and dryer. The delivery crew attacked that problem until a satisfactory solution was found for our new appliances.  The satisfied recommendation of others helped guide us to Northgate. At this point, we're very happy and satisfied that we've followed their recommendations, and we will certainly pass our recommendations to others that we know. You seem to have a high, continuing respectability for high quality sales and service. Keep up the "good work!"
John J.

April 27, 2012

Dave did a great job and that's why we would buy appliances only at Northgate! Whenever I could fix them myself, they are always very helpful! Thanks, Northgate!!! Don

April 22, 2012

I wouldn't hesitate to call Northgate for appliance repairs in the future. Thanks! Kate
As always, we are very impressed with the service technicians from Northgate.  He didn't try to sway us to replace rather than admirable quality; plus our refrigerator runs better now than when we moved in here almost 5 years ago.  We chose to repair but when it's time to replace, Northgate will be at the top of our list.

April 18, 2012

Doug was knowledgeable of the problem I described and showed me the part and how it was burned and then explained how it caused the symptoms my microwave was having. The symptoms would come and go, so he explained to me how the problem would make the symptoms come and go. He was knowledgeable about the appliance and I was very pleased with the repair. I really appreciated him. Thank you!

April 17, 2012

Dave came earlier than planned and called first; he is always a pleasure to work with and does a great job! We always recommend Northgate.

April 13, 2012

Loved all the set ups in the show room... they gave me some ideas. Also, loved the kiddy area so my son could be occupied while I could make a decision.  I really liked Steve Rozema. He helped us on the floor and was willing to go out of his way to make sure our set up was correct at home. I only wish that he was the one that came to set up our fridge so we could thank him again!

March 31, 2012

We would absolutely recommend Northgate to friends and family and already have. Chuck was our salesman and he was very knowledgeable and helped guide us in the right direction, which was great for first time appliance buyers. Thanks!!

March 28, 2012

Thank goodness Dave was able to save my washer! There's nothing like local, small businesses. Please don't make me go to Lowe's or Menards. THANKS AGAIN!

March 24, 2012

The service was fantastic - Ken, Phil, and Don have all done a great job for us. We would highly reccomend you folks to friends and family and intend to make our next appliance purchase at your store.

March 2, 2012

The crew even took and extra few minutes to answer questions and look at my stove which I purchased from Northgate a few years ago.  I would absolutely recommend you to friends and family. Most of the last appliances we have purchased have come from Northgate because of the all-around excellent service we receive!

February 24, 2012

Randy and Mark took were very gracious in giving us all the time we needed to make the big decision.  The opening for the range wasn't quite ready so Steve and Jeff just set in in place until I had finished. Steve came back later and did an excellent job of giving us an overview of how to operate the range.  We came to see for ourselves what all our friends have been telling us: Don't shop anywhere else for appliances. The total package, from the attractiveness of the store, the wide range of product you have available, the professionalism of the sales staff, and the quality and care of the delivery people - not a single slip-up anywhere.

February 1, 2012

Steve did a great job of explaining the choices and operation of the various models. Also gave us opportunity to purchase the scratch/dent model. No pressure - just good help. Made arrangements to have the washer and dryer delivered the same day which was good because the old dryer was standing with wet clothes in it.

January 5, 2012

Working with Northgate is always a pleasure and will be our source when we buy new appliances again. We would always recommend Northgate.
We always feel that Northgate is fair and honest in buying and servicing, quick responses. When purchasing appliances locally it pays to purchase from Northgate because they always service and help the customers, they go above and beyond. Keep up the great family business and service.

January 3, 2012

Service department was very friendly and knowledgeable about both our dryer and our refrigerator. We feel fortunate to have such good service and we will definitely recommend Northgate to others. Thank you so much for helping us out!