December 30, 2013

I recommend Northgate to anyone I know who are buying appliances. 

December 19, 2013

We always buy our appliances from Northgate. We feel we are treated very well at the time of purchase and any needed service calls.

December 16, 2013

Dave called to ask if he could come a day early since he was going to be in/near Hamilton on Thursday and this would save a trip on Friday. We were away from home but told him how to enter the house. He did so and made the repair. Even though we were not home at the time he took time to write us a note explaining the problem and what he had done to fix it.  We were very pleased with the service and the price of the service. 

December 9, 2013

We are glad to have you work on our washer and dryer. You fix them in the most efficient way. Great job! I will buy our next washer and dryer from Northgate for the service alone. Yes, we recommend Northgate to everyone.Thank You!

December 4, 2013

We are pleased with the service and how promptly someone was able to come. Doug took time to answer my questions and showed me all of the "buttons" on our refrigerator and how to clean certain areas. He also answered are questions on the hoses on our washer and gave us tips for peace of mind. 

November 21, 2013

Mark Nelson was the salesman we worked with. He was very knowledgeable and very helpful when we were looking for our new appliances. He emailed us our quote in a very timely manner so we could take advantage of rebates offered. We were pleased with our experience in working with Northgate. Thank you. 

November 19, 2013

We have always felt very well cared for by Northgate.

November 14, 2013

At first we were concerned about the sticker prices, and it was not until we were informed that the costs shown included installation and parts that we began to see that yours was actually a pretty good deal.The delivery guys were not only friendly, but it was very evident that they were experienced and knew their craft. We had complete confidence in their services. They offered suggestions and provided help with getting acquainted with our new machine. We were pleased.  We received the added benefit of getting experienced service personnel and had the added satisfaction that comes from knowing that we have patronized a local merchant who contributes taxes and jobs for local people. We will be back when we have new appliance needs! Northgate should promote the idea that there are no add-on in your costs, and that your installation/service staff is well-experienced, I believe that it would have a positive effect on your overall sales picture. 

November 11, 2013

Don was able to come a day earlier than scheduled! Very thankful!  I appreciated that he had what he needed here so he didn't have to make another trip!  Thank you for always providing good service! We count on the integrity of Northgate! Thank you! 

November 2, 2013

The salesman was very knowledgeable. He let us lead the way in determining what was right for us instead of trying to talk us into something we wouldn't be happy with. The delivery guys even put our door that my husband had removed from the laundry room back up. I was impressed. They also explained a noise that the washer may make for the first couple of uses. That was nice to know. We have purchased several appliances from Northgate. Made the mistake of stopping off at Sears for a washer and dryer first, with the intention of going to Northgate after that, but ended up buying a washer and dryer and later returning it when we realized that we'd bought what the salesperson thought that we should have and not what we really wanted. Won't make that mistake again. Job well done!

October 30, 2013

I liked the fact that you called to make sure what was wrong and diagnosed it as best you could over the phone, (and you were right).  I will have Northgate again I like how they handle house calls!

October 29, 2013

We appreciated Kevin taking the extra time to sort out our vent hood issues and to find a workable solution.  We also appreciated hearing from the delivery crew about future class offerings on our convection oven feature. Steve and Aaron were very patient with a challenging situation with our installation. I would encourage folks to shop at Northgate and will be a return customer. 

October 13, 2013

I have always Trusted Dave with are repairs and have been a customer of Northgate Forever...........:) I always Recommend "Northgate" when someone is looking for New Appliances..... Cause I know they have Very Dependable Repair Service...........:) 

October 6, 2013

He actually called 4 days prior to the scheduled repair date to see if he could stop over to look at it. A wonderful surprise.  Your service department is fantastic. Keep up the good work.

October 2, 2013

We are very happy with the service we receive from Northgate! We will continue to purchase appliances from Northgate whenever needed. 

September 19, 2013

I always tell people Northgate is where we buy our appliances and the reason is because they are knowledgeable and excellent on service if needed. Thank you.

September 15, 2013

Most of my family, friends and neighbors are customers of Northgate and I most definitely would recommend you and do when the opportunity arises. I am and have always been very satisfied with the appliances and/or service work you have provided. Randy is also very helpful when I have purchased my appliances. I apologize for not remembering the service technician's name, I think it was Dave but not positive!

September 6, 2013

I was pleased he would come on a weekend holiday. I didn't expect that. I always recommend Northgate. 

August 12, 2013

We are delighted! Tech came a day earlier than we expected, at 4:45 p.m approximately, and knew exactly what he was doing. Very professional and told us everything he needed to do and asked if we wanted to do a couple things that might break in the near future. Cleaned up behind himself. We were highly impressed!! Thanks so much! 

August 6, 2013

Very impressed that I was given a "loaner" fridge! Definitely have recommended you! 

June 29, 2013

Don was very conversant about the repairs and is obviously very capable. I appreciated his approach and the work was done very well. We are pleased that you offered service for our Sub-Zero refrigerator. It is 24 yrs. old and now is "still" going strong. Don is the type of technician we want in our home. Trustworthy, knowledgeable and pleasant. Will definitely recommend Northgate to our friends in the area. 

June 21, 2013

I thank my lucky stars that I called Northgate and talked to Chuck. It saved me money; I didn't have to buy a new or some of the used washers and I was able to keep a washer that was not ready to be recycled by any stretch of the imagination. I owe Chuck a big thanks for being a very knowledgeable and professional when I called, Saturday, June 15, to check on used washers. I was told by another company's repair servicemen, out to my house on Friday, that the transfer case and board were gone on my 4 yr old Cabrio. The parts were so expensive that I was facing buying another washer. Chuck dealt with my frustration with my Cabrio washer and listened to the problem I was having with it. After listening to me, Chuck said that based on what he heard your repairman talking "shop" that it sounded like the bearing, which was not as expensive repair as to replace the washer. Chuck set up a service call and Doug confirmed it was the bearing, which Doug replaced.  What a difference it is so quiet through the whole wash cycle, not just the spin cycle. All I can say is Chuck is the ultimate salesman. He not only know his product, but he takes the time to learn about the service of the product he sells. Big box sales people can't even describe features of their products. Believe me, based on Chuck and Doug, not only will Northgate be my fist choice, I am also recommending Northgate and Chuck to my friends and neighbors. 

May 27, 2013

All your service personnel are knowledgeable, courteous and answer any questions we may have. We have recommended you to many of our friends.

May 16, 2013

Doug came totally prepared to work on our Sub Zero ice maker.  Doug explained everything thoroughly. He installed a shut off valve in the event the ice maker malfunctions in the future.  To us this was an emergency and Doug was at our house minutes after our call for help.  Doug is a true professional. He gets an A+ in every category.  I see that Northgate Appliance is rated the number one appliance store in Michigan. After seeing Doug in action, I can understand how you achieved the rating. Congratulations! 

May 3, 2013

Just keep Dave on the job! Members of our family all use your product and services. It is important to us to buy locally and we are glad we have you. 

April 23, 2013

I chose Northgate b/c of the reputation in the community and I was not disappointed! I was very pleased with all the service I received! 
Dave was willing to explain the repairs and answer questions while he was working on our washer. I am an engineer and do most of my own repairs, but this one needed special tools that I do not have. He was a delight to have work on our washer. Dave knew from our conversation on the phone exactly what was wrong and the parts needed to repair the washer. Everything was explained in detail, not dumbed down in layman's terms. I felt respected as a professional in my field. Keep up the good work! It's local businesses like yours that stand out above the big boxes and provide exceptional service to our community. As a small electronics business owner, I recognize the value in local small business and work hard to promote other local businesses. Thanks,

April 8, 2013

Installation guys did an excellent job installing and explaining the nuances of the refrigerator!

April 6, 2013

My salesman was very helpful in narrowing down our decision based on our needs - and the size of our laundry room.  Deliverymen were on time, very pleasant, took special care in moving our appliances into a tight space.  They gave us helpful tips to using our new washer and dryer. We have purchased other appliances from you and will certainly return for future appliance needs. 

April 4, 2013

I can't remember the names of the service person and the two delivery people. They were all very helpful and the service person and his honesty about the problem we greatly appreciated. We will always buy from you! Thank you! You also gave us excellent service Christmas Eve when the dishwasher went out. We so appreciated the service with a gathering of 21 people for evening dinner! Also, we just purchased a dryer. We were able to talk to a knowledgeable person and just purchase it over the phone. We thank you!!!! Keep up the great work! We will always recommend Northgate! 

March 30, 2013

I would definitely recommend to my friends! 

March 19, 2013

Dave is always very knowledgeable about what needs to be done.  He is a polite, courteous, gentleman who always does excellent work! Thank You, Northgate! 

March 14, 2013

The delivery crew took the time to make sure we were comfortable with the workings of the stove before they left. Thumbs up.  Awesome job. Bought from before and would do so again. Plus we would recommend to friends. 

March 8, 2013

Randy was very helpful to me over the phone. He could answer my questions quickly and easily. I had a issue with getting the frig to fit with my existing cabinets and he even referred to me a gentleman that cut my cabinet.  Two very nice guys delivered my frig, they were prompt and very courteous. My frig had a horrible stink because it stopped working while we were on vacation but they took it all in stride. I really appreciated Randy's knowledge walking me thru purchasing a frig I had no plans of getting. We even had a sense of humor a few times. Yes, I highly recommend Northgate to our family and friends. We also own a local business, since 1972. Please remember to buy local and BUILD local! 

March 6, 2013

Every person from the service department has always been neat, profession and courteous. Which is why we continue to do business with Northgate. When you know what you're doing, it only takes one trip to fix a problem.  We have purchased many items from Northgate and had some repairs done. We always feel that we can trust the people from Northgate. We feel that we get the best price for what we buy. We have been very happy with the fact that you stand behind what you sell. We love the fact that you have your own service department and do not outsource the repairs or installations to an "unknown" source. I do recommend your company to anyone who is looking for appliances or appliances to be repaired. So far, you have never let me down. Keep up the good work! 

February 9, 2013

Your technician was excellent! Also your phone reps were very polite and helpful!! Your service was recommended to us and we would certainly continue the good word and agree with your reputation.

January 24, 2013

We trust Northgate and are very happy with the quality of service we always receive. 

January 19, 2013

Again, our only choice for buying appliances is Northgate. The washer had a hose which had become disconnected somehow. We discovered this late on Monday afternoon and called the store. Within a couple of hours, someone contacted us and set up a repair time for the next morning. Your service department can't be beat. I would never consider buying from a chain store simply for your service department. I totally recommend you to our family and friends. We went to one of your competitors to compare prices per recommendation of family, but their salesperson was not anywhere nearly as professional as your service personal. They did not have the amount of products you carry either. Hands down, Northgate is the best. Thanks again. We will be back. 

January 17, 2013

We had a great experience with all the crew. We have already recommended you to others. 

January 13, 2013

Have already recommended you to neighbors and co-workers. Keep up the good work! 

January 12, 2013

I would certainly recommend Northgate as the go to store for appliances in the Holland area. The service is excellent and the delivery crew know how to deliver and set up new appliances quickly and with the least intrusion. They are the best team yet to deliver and set up new appliances. 

January 10, 2013

Mike and I have been customers of Northgate since we were married 23 years ago. We like to support our local merchants and feel that it's important to develop a good "relationship" with the people we do business with instead of just heading to the nearest big box store where you don't know anyone..and they don't know you. We appreciate the personal service that we get from Northgate too..that's why we keep coming back! Please thank Don for us on another (very much appreciated!!!) service call! I don't have to go to the laundromat tonight!!! Woot! Woot! 

January 9, 2013

Great service, also great tip earlier in the week that helped us make our dishwasher work better. We'll be buying Northgate again when we need appliances, because of your great service.

January 7, 2013

We have recommended Northgate in the past, and continue to do so

January 5, 2013

We have been very happy with our purchase and especially the service from Northgate. We've had Ken help us with repairs in the past and now Doug with repairs. Both have done a great job. I'm quite happy with the price we paid for the extended warranty plan and the service we've received. It seems the newer refrigerators have more problems. We've been happy with the Frigidaire French Door, lower ice maker, even with the few problems we've had it's been a better refrigerator. Thank you for your help. I've recommended Northgate to a number of our friends and will continue to do business with Northgate in the future. 

January 2, 2013

We have purchased other appliances at Northgate in the past and happy with the assistance and suggestions for the intended use of appliance. Appreciate being able to shop local and not at a big box store.

January 1, 2013

This is regarding a Christmas Eve service call.You went above and beyond!!! When my washer broke Dec. 24 and no one could come until Wed. Or Thursday I was frustrated by a house full of 11 people, some sick and one wet bed. When Dave called in the afternoon and said he could come I was totally floored. My husband thought I had called you back and begged someone to come. Dave was here a long time and so professional. He could have been home with his family. All of you deserve thanks and Dave a special thanks! This is why I purchase at Northgate and not a big box store! You certainly gave me a wonderful Christmas! Thank you,