September 25, 2010

I've had 5 guys here from Northgate in the past month. Delivery for fridge, replace door on fridge, and today the new washers. I'm so impressed with the friendiness of your delivery guys.
Northgate's showroom is well set up, quiet, pleasant, and well-lighted. Location of the staff work center is in the middle of the showroom and is easily accessed by the customer. This is very efficient. The two representatives that served us, Mark and Randy, were extremely well qualified: they know the products well, answer questions directly and thoroughly, and are polite and respectful. Mark did a lot of work with us the first time we were there. In Mark's absence on the day we returned to buy, Randy was equally as helpful and patient with the many questions we had.

I am ashamed that I did not remember the names of the deliverymen, but both men were able and experienced. They were both efficient, worked well as a team, and handled the removal and installation professionally. The orientation and instruction process was unhurried, clear, and patiently carried out.....Both men have friendly and outgoing personalities, are respectful, and conducted themselves professionally. They did credit to Northgate Appliance Co.

You did well in all phases: Preliminary contact, sale, and delivery. All four people directly associated with the product and the service you provided to us deserve to be recognized as providing EXCELLENT customer service to us. I (we) would heartily recommend you to friends and family...and we will. Our first shopping location was Northgate. We then visited other dealers in the area. We seriously entertained the idea of buying from a "Big Box" store (Lowe's, Best Buy, Sam's, Costco) to obtain the best price. We even visited the local Sears store, and the Sears in the Rivertown Mall. Our research in an old Consumer Reports monthly publication convinced us that their recommendation to purchase from "Independents" was a sound one, and we decided to return to Northgate. We are glad we did.
Alan & Kathy

September 23, 2010

The salesman did not try an push a make or model or try to sell up. He was knowledgeable and very helpful and got me a fair price on a floor model which was more range than I intnded to buy, but within my price point. The delivery crew was very professional and respectful of my home. I will certainly come back for my next purchase.

September 21, 2010

Service was great.....the technician was great....couldn't have gone better!

September 18, 2010

Kevin our salesperson didi a great job at selling us our washer, very pleased with him. Also the delivery person Steve was great and showed me just how to use the washer. I sure would recommend you to friends and family.
I just always appreciate the service that one gets at Northgate. Everyone is very knowledgeable about the product. The repair service is always very good also.

September 10, 2010

We have had our washer and dryer for about 20 years. Anytime we have needed a repair (which has not been often) Dave has fixed it as soon as possible and does it with excellence. Both my husband and I feel that he is fair and that we can trust him.
The person that answered my call deserves positive recognition as he was courteous and knew just what questions to ask. Dave deserves positive recognition as he was friendly and informative. He seemed to know what had to be done and did it in a timely fashion. One of the reasons I bought appliances at Northgate was for the service or repair in case I would ever need it. I would recommend Northgate for those reasons.

September 6, 2010

We have always had good service. we will continue to use only you as our appliance dealer & recommend you to friends & family.

September 5, 2010

Dave has been the only person we ever had repair our appliances of which all were bought at Northgate. He has always been very professional and has always done a excellent job in repairing our appliances. As long as he is our repair man we will always buy at Northgate.