December 30, 2011

It's always a pleasure doing business with you guys.  Everyone has a horror story about purchasing something or getting it serviced from somewhere else.  I have found everyone there well qualified and very helpful for the last 30 years.  Thanks for the help.

December 28, 2011

Kevin was a very knowledgeable salesperson. He was friendly and thorough in his sales presentation. The delivery crew were great. Very careful and right on time. They did a fine job installing both appliances. They also did a nice job explaining how to operate them.  I very much try to buy local whenever I can. I have bought my appliances from you for years and have always been very satisfied. My son is going to be building in east Grand rapids next year. He is looking at your Subzero/Wolf and DCS products. He will buy these from you as well based on the years of good service you have given me.

December 22, 2011

We have been buying our appliances and using your repair service for about 30 years. We have confidence in the honesty of your people, in their knowledge of the products, and in the quality of the products and the service. Dave was really great and very helpful to me. A really friendly guy. We will continue to be your customers and we always recommend friends to you.

December 12, 2011

Northgate's service is awesome! I always recommend Northgate to friends and family. Sheri

December 9, 2011

Kevin, was very informative on the Sales Floor. The two delivery men were very nice and did a great job of loading out the old and in with the new without banging things around. I did notice a dent in the front of the dryer when the delivery guys were gone. I called in and a new front is already on order for me. I was very impressed that this was handled so quickly and satisfaction was their main goal. :) Dave was very informative when he came out to look at my dryer that was not working. He was very helpful in out decision to replace the washer and dryer, without putting any pressure. He just helped provide some facts about our current units and informed me of the many options available to replace the washer and dryer. Thank you, to all of you!

December 7, 2011

The person who came to and helped us here and sold us the refrigerator was excellent, and we give him high marks. He was professional, knowledgeable, and courteous, and would return to buy a future appliance from him. Thank You!

December 5, 2011

Your company ranks on the top of the list. Peter

November 22, 2011

Dave has been so helpful over the years - we have a few issues with washers and he always could come up with a solution. Dave always explains what he is doing or what should be done and he is very helpful to not let us spend money needlessly.  This time we had planned on putting in a new transmission but Dave decided to try something else first - so far it is working like it should. Thanks Dave!!

November 18, 2011

The serviceman who came to our house definitely deserves positive recognition! He was just wonderful. Not only did he come to our house within minutes of when I called, he explained to me everything he was checking as he did it and was in and out in half an hour! He was extremely friendly and seemed genuinely happy to help. Very refreshing to come across a serviceman with his enthusiasm.

October 29, 2011

The reason we may pay a little extra for appliances at Northgate, is your wonderful service. Your installers also did a fine job with our stove some years ago. We may need a dishwasher soon and will certainly come to you.

October 28, 2011

I ordered a part for my dishwasher over the phone. It was all handled very well and I received the part quickly. The delivery person was very courteous as well.

October 19, 2011

Our refrigerator needed service on a Saturday afternoon and he arrived around 4:30 p.m. and had it fixed and explained what happened. We couldn't have been more pleased with his helpful attitude and experience. Yes, we would definitely recommend Northgate to anyone needing service and, should we need service or new products in the future, we would ask for Dave to be our serviceman. Thank you for your quick service.

October 14, 2011

Dave and Chuck are always just the best, they are the reason we buy from Northgate - plus the service was done two days ahead of schedule. rock!

October 3, 2011

We are always pleased with Northgate. In this case, you made a repair on a product that wasn't even purchased at your store. We always go to Northgate for all our appliances.

September 24, 2011

Repair Service: 08-23-2011: Neptune Washer I just returned from a 2 week camping trip with about 12 loads of wash and my washer would not go. I called before the store opened and left a message for the repair dept. and got a call before 9:00am and was told they had a lot of repairs that day and would try and fit me in. Guess what they were at our home by 12:30pm the same day and the repair was made. Very efficient. This is why I purchase my products at Northgate very accommodating. Thanks!

September 19, 2011

Your tech was really knowledgeable, moved fast, was neat, and explained his actions to fix the problems. Every time we deal with Northgate, we are fully satisified. Thank you.

September 12, 2011

The oldest receipt I can find is from 1982, and we've been with you ever since. If you don't change, we won't either.
Best place to buy appliances and for repair.

September 6, 2011

Have never yet been dissatisfied with any area of Northgate. Thanks for your fine service and sales persons.

August 30, 2011

We have been very pleased with Dave as our service tech over the years. He is very knowledgeable of products we have in our home. We do recommend Northgate to family and friends.

August 16, 2011

Everyone I have had contact with at Northgate has exceeded my expectation. I continually recommend your store to my friends and family because of the outstanding service you provide, especially Ken!

August 9, 2011

I would certainly recommend you and I try to do all of my purchasing through you so that I will have access to your excellent service.

July 25, 2011

I have always used your store for my appliance purchase because of the way your staff does their job. Delivery men are outstanding. One time I needed service on a washer and that also was a fine tec. He did a very good job.

June 27, 2011

Northgate has excellent service and you all deserve positive recognition. I will - and have -recommended you to friends and family.

June 26, 2011

We have had two different service men work on our dishwasher and on our refrigerator. Both did excellent work, explained the problem, fixed the problem and made sure we were back in operation in a very reasonable time. Both guys cleaned up after themselves very well. Best part always is that they are personable, care about the work they do, and make sure that the customer is well taken care of.

June 22, 2011

We recommend your business to anyone that the subject of appliances comes up. We have all our kitchen appliances from you as well. Good products, good service. No complaints.

June 17, 2011

My appointment for service was for Tue. and on Sat. he called to see if OK for him to come then. I was amazed that he came earlier than expected. How great is that!!! Thanks for the service.

June 15, 2011

The appliances are wonderful and I will continue to use Northgate and encourage our friends to do the same. Thank you.

June 7, 2011

Randy was very helpful and understanding. He took the time to listen to my concerns and issues. Also, Mark also worked with us when I came back with my husband. He answered Ron's questions. Steve and Aaron were very courteous and very helpful. They both were super kind and caring taking their time to advise me on a few concerns. I cannot say enough they were great guys! I have been getting supplies and parts from you store, but have never had the opportunity to purchase. Last September I called in a panic; my dryer stopped working and my husband Ron was going into the hospital with heart concerns. The person who answered the phone was very helpful, advised me to get it fixed and take care of Ron and when everything went back to normal living and Ron was well, to try to stop in and talk to someone. Thank you so much for people who care for the customer and not just making a sale. That is why I came back to Northgate! Thank you so much and I will share with others about your service and staff. I also would be willing to share my story with others for promoting Northgate Appliance!

May 23, 2011

I love your new store and appreciate you staying in business and standing behind what you sell. I never shop anywhere else when I need an appliance.

May 20, 2011

Mark was my sales person and he was very nice and helpfiul. The delivery guys were willing to help with anything that was needed. I have already told others about the deal and the treatment that I recived and they said that they were planning on going to Northgate to purchase some of the items that I did.

May 5, 2011

We always can depend on the product and service from Northgate. I so appreciated the time Dave took to call me as he was on his way. I was not home when he called but then could be there later b/c of his call. It really helped me. Each time we have needed a repair or new appliance we have been treated with respect and integrity. I mentioned to two of my friends that I needed to have my appliances repaired and they both said that they use Northgate and would not go anywhere else. That says a lot! Thanks again, Dave, Chuck and the team...we are very satisfied and will continue to recommend Northgate.

April 26, 2011

Mark Nelson was great to work with - very patient!! He helped me make a good decision for our future needs. The two men that delivered and picked up the old and loaner were great! Very personable and friendly. We really appreciate the loaner service that you provided for the refrigerator. We have used it two times in the past 9 years in our condo - once for repair and now again for the purchase. It is the reason we continue to do business with you and recommend your store to others.

April 23, 2011

We called after shopping on-line and determining the exact model we wanted since we prefer to buy locally whenever possible. Two delivery guys did a great job. Very fast, careful, and right on time. Your great service and full service sets you apart from the big-box and on-line retailers.

April 22, 2011

Thanks!! So far, I love my new washer and dryer! Both of the sales persons we worked with were knowledgeable, kind and not pushy. The delivery went smoothly and operation of the machines was explained well. Every one was very courteous and helpful. I always recommend Northgate to family and friends. There really is no other place to shop for appliances in Holland, if you want personal service. We have always been pleased with our purchases. :)
We are always pleased and satisfied with Northgate. We would not go anywhere else. We would definitely recommend you to our friends and family and have many times. Our washer, dryer, dishwasher, refrigerator and now our stove are all from Northgate. We thank you so much for the fine, professional, friendly business that you are. You are very knowledgeable and willing to share information with us. We can't thank you enough.

April 19, 2011

Mr. Rademacher was a very good salesperson. He answered our questions very professionally. He knows what he is talking about, we were very impressed with him.

April 16, 2011

Dave does a fabulous job, and I completely trust him to come into our home when we are not there. I know that he will do his best to fix the item before trying to sell us a new one. He always goes above and beyond, and Northgate's service is the reason that we only buy our appliances from there.

March 16, 2011

Everything went extremely well. Excellent place to come for appliances. we would recommend Northgate to friends and family!

March 3, 2011

Kevin was very knowledgeable and took as much time as needed to explain differences in the machines. Aaron and Doug were GREAT! Very very careful and Aaron spent additional time to explain the operation of the appliances.

March 1, 2011

We were in twice looking at refrigerators and both Randy and Kevin were very helpful. Those sales guys know their stuff. Delivery crew was courteous and knowledgeable; had everything hooked up in no time. We have always gotten our appliances from you because of the excellent service you have always given us. And yes, we would recommend you to our friends and family.

February 27, 2011

Thank you for working us into the schedule on the day we called. Our freezer had gone out on the refrigerator. Thank you for the great service. We appreciate it and have told others about it.


February 26, 2011

Prompt and competent service on ice maker. Dave has always been great. We have and will continue to recommend Northgate to our friends.

February 24, 2011

We have and always will purchase our products from you guys. Great salespeople, service and PRODUCTS! Thanks for caring.

February 17, 2011

I think your service and commitment to your customers set you apart from the big companies,I definitely would recommend you guys to family and friends.

February 11, 2011

My husband's family uses Northgate all the time, however this was my first experience and I was impressed. Dave was excellent and I would certainly recommend this company and his services. Thanks!

February 10, 2011

I called in with a problem on my Kenmore 70 series and was told that the problem could be potentially with other parts besides the heating element. I was able to check them myself and also brought them into the store and the technician that was working also rechecked them for me. He also recommended some other trouble shooting after we confirmed that all the parts I brought in were working. After a second round of trouble shooting I was able to root cause the issue to my house breaker which was something he also recommended checking. I just wanted to say thank you very much for your help and courtesy! It is hard these days to find polite, helpful people and your service technician was exceedingly both. I will certainly be going to Northgate in the future for my appliance needs! Thank you once again. Sincerely,


February 2, 2011

This location is our vacation home. I drove up from Indianapolis in January to check on our cottage. I noticed that our freezer was not working. I called the next morning about my problem, and by the afternoon it was fixed. Since I was in town for only 3 days, I really appreciated the quick service. I'm sorry that I do not remember the technician's name, but he was very professional and knowledgeable. Rita

January 23, 2011

The serviceman was very knowledgeable, friendly, informative. He figured out what was wrong with our washer very quickly. He probably saved us expense by knowing exactly what to look for and getting it fixed immediately. Don't remember his name, but I know he's been with Northgate for a long time. He has serviced our appliances in the past, always with positive results.

January 15, 2011

They not only brought the appliance we bought, but were very helpful in changing our cover on our dishwasher. They went the extra mile for us. Thanks Guys. You did well in everything, and yes we would most definitely recommend you to others.

January 13, 2011

My husband picked out the dryer for me. The last dryer we had gotten from you lasted 13 years. We buy all of our appliances from Northgate because of the quality of the product and the service. Everyone was very helpful to him and helped him pick out the dryer that I told him I wanted. He said that everything went well with the delivery & installation.

January 10, 2011

We were very satisfied with the service and the charge was less than we anticipated-thats always nice. The service people were pleasant and helpful-answered a few questions we also had regarding our refrigator.

January 3, 2011

Northgate has been to our home on 4 or 5 different services calls. We are 100% satisfied with the work that has been done.