A couple weeks ago I called that our oven bake element ignited and fizzled thus making our oven unable to use. Your service person on the phone knew immediately what it was, checked to see if you had the part, which you did, and proceeded to tell me how my husband could fix it himself thus saving us a service charge. We really appreciated that and have had similar experiences with that sort of thing in the past with your service department. I'm sure most places would just send someone out and take advantage of the situation to make a profit, but you keep the customers best interest in mind. We really appreciate that.
December 22, 2009
Dave has been servicing our washer & dryer for 20 years and has always fixed the problem!! He is very competent and courteous, and that is why we continue to do business with Northgate. He is very helpful in explaining not only the problem but offering suggestions to make the best decision for the future. Northgate offers the best service around! We will definitely continue to recommend Northgate to neighbors and friends. Merry Christmas & Happy New Year!
December 14, 2009
The delivery crew was great. The very last delivery of the day and they asked if I wanted the washer and dryer switched around so the doors worked easier. They did it with a smile and then proceded to answer any questions I had and showed me how to run the washer. They were back at the shop late but they did it all with a smile and very very friendly. Awesome job!!!
December 1, 2009
I have always recommended Northgate to friends and family. I have always been pleased with their assistance in the repair of our appliances. That is why we keep coming back when we need to replace them. We have used NG for 30 years plus.