We came to Northgate because we have had excellent service in the past and have purchased all of our appliances there. The sales person was very knowledgable of the products and not at all pushy on trying to sell us at that time. The delivery men were also very courteous and knowledgable and were careful not to damage woodwork etc. They also took time to answer my questions and to make sure I knew how to operate the washer and dryer as well as fill out the rebate forms, register the warranty on line, and informed me to make a phone call rather than send in the form for the free dryer rack. They were also patient with me as I cleaned the floor and walls under and behind my old washer and dryer before the new ones were put in place. I also appreciated the advance phone call as to the time of the delivery. Yes, we will recommend you to friends and family and will be back for future purchases. Thank you!