I spoke with Ken. He was wonderful and helpful. I've been to your shop on multiple occasions looking for parts for my old washer. Your staff has always been very helpful. I'm a girl in my 20s and every time I've visited your staff has treated me like a competent individual. I really appreciated all the help and parts that I gotten there over the past years. Our washer finally died at 6:30 on a Friday. I drove straight to Northgate. Ken helped me narrow down the washer options. It was installed the next day before noon! I didn't even miss a load of laundry. My kids were sick to their stomachs. It was really really nice to have a working washer so quickly! I will always come to Northgate for all appliance purchases. Thank you!!!