Northgate always takes time to answer questions & explain everything. We trust them completely. Our service tech came even after regular hours. We knew what the cost should be and were charged exactly that. We got our money's worth and then some. Your company is the best--prompt, friendly, knowledgeable, It's always a pleasure when Dave comes to repair any of our appliances. He's a fun guy & we appreciate him. I remember long ago, he even came on a Sunday with his youngest daughter to fix something!!! I would certainly recommend you to everyone.