The salesman was very knowledgeable. He let us lead the way in determining what was right for us instead of trying to talk us into something we wouldn't be happy with. The delivery guys even put our door that my husband had removed from the laundry room back up. I was impressed. They also explained a noise that the washer may make for the first couple of uses. That was nice to know. We have purchased several appliances from Northgate. Made the mistake of stopping off at Sears for a washer and dryer first, with the intention of going to Northgate after that, but ended up buying a washer and dryer and later returning it when we realized that we'd bought what the salesperson thought that we should have and not what we really wanted. Won't make that mistake again. Job well done!