Chris was very friendly and very knowledgable. He explained what he was doing and why. He made sure that my microwave was working well before he left. I have and will continue to recommend family and friends to you. Matter-of-fact, I purchased a stove and hood fan for my parents; recommended you to my brother, who did purchase a stove and microwave and I told a couple of my friends that are about to remodel their kitchens to make sure they check with you before making their purchase decisions. Thanks again!