We initially met with Dave in the store. He did a great job explaining how Maytag is now selling their Neptune washer drum, spindle and bearing assemblies as a complete module, and how you had sourced alternative bearings and seals and developed a couple of tools to do the repair at much lower cost. He did the job exactly as described and additionally was very responsive to questions about the machine as he was working. He worked very quickly and efficiently and as a consequence I think the labor charge was very fair. We have already passed on positive comments to others and will continue to do so. We need to replace several appliances in the near future and this experience, along with a couple of very positive store visits, has caused us to consider Northgate first.