A couple weeks ago I called that our oven bake element ignited and fizzled thus making our oven unable to use. Your service person on the phone knew immediately what it was, checked to see if you had the part, which you did, and proceeded to tell me how my husband could fix it himself thus saving us a service charge. We really appreciated that and have had similar experiences with that sort of thing in the past with your service department. I'm sure most places would just send someone out and take advantage of the situation to make a profit, but you keep the customers best interest in mind. We really appreciate that.