Many things impressed me about this service call, one of them being that he called from the site of his previous service call to let us know that we'd be next (if we were ready for him -- which we were) and to let us know how long it would be till he reached our house. He was friendly, clearly knew what he was doing, explained clearly what the options were and why he was recommending one over the other, and carried out his work expeditiously. He even left the $0.26 which had gone through the drying process and fallen into an other inaccessible part of the dryer!
William